Record Agency Actions Taken on a PSA

Process: Record a protective service alert

The system allows you to keep track of any actions the agency has taken to follow up on a protective service alert (PSA). You must select at least one agency action and one case situation before the PSA can be approved.

Record agency actions as follows:

1. On the PSA record, click the Actions tab. The Actions Taken by Agency screen appears.

2. Select the check box next to each action the agency has taken.

3. Complete any entry or date field that applies to the action you select.

4. Click the Apply button.

5. Click Next Task to continue.